By accessing practicewise.com.au, purchasing any digital product, or downloading or using PBSTrack, you confirm that you have read, understood, and agree to be bound by these Terms of Use (“Terms”).

If you do not agree to these Terms, do not use PracticeWise products or services.

These Terms constitute a legally binding agreement between you (“User”) and PracticeWise (“we”, “us”, “our”), the operator of this website and related software products.

Upon purchasing or downloading a PracticeWise digital product, we grant you a limited, non-exclusive, non-transferable, single-user licence to use that product for your own professional or educational purposes.

You may:

• Use the product in your own clinical practice, including with clients you directly support
• Save, print, or export outputs (e.g. behaviour support plan sections, scoring summaries) for inclusion in your own clinical documentation
• Use the product across your own personal devices (laptop, tablet, phone) under a single licence

You may not:

• Share, resell, sublicence, or redistribute the product or its files to any other person
• Use the product on behalf of an organisation where multiple staff members access it under a single licence (contact us about team licences)
• Reproduce, copy, or adapt the product for commercial purposes or for sale
• Reverse-engineer, decompile, or extract proprietary frameworks from any PracticeWise product
• Remove or obscure any copyright notices or attribution within a product

PracticeWise offers downloadable digital products including spreadsheet tools, clinical manuals, and resource templates. These are delivered electronically via the secure checkout process.

Delivery

After successful payment, a secure download link is issued to your email address. Download links are typically valid for a limited period and number of download attempts. If you experience difficulties accessing your purchase, contact us at hello@practicewise.com.au.

File formats and requirements

Most downloadable products are delivered as .xlsx (Microsoft Excel) or .docx (Microsoft Word) files. You are responsible for having appropriate software to open and use the files. PracticeWise does not guarantee compatibility with all spreadsheet or word processing applications (e.g. Google Sheets, LibreOffice).

Updates

Where PracticeWise issues a material update to a product you have purchased, we will endeavour to make the updated version available to existing purchasers. This is not a guaranteed commitment and does not constitute ongoing access to future versions unless explicitly stated at the time of purchase.

Digital downloads — 30-day refund window

If you are not satisfied with a digital product purchased from PracticeWise, you may request a full refund within 30 days of purchase, provided:

• You have not shared the file with any other person
• You have not used the product to produce commercial outputs or on-sell derived materials
• You can provide your order confirmation and reason for the refund request

To request a refund, email hello@practicewise.com.au with your order details. Refunds are processed to your original payment method within 5–10 business days.

Australian Consumer Law

Our refund policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in these Terms limits or excludes any consumer guarantee, right, or remedy under the ACL that cannot be lawfully excluded. If a product has a major fault, you are entitled to a remedy under the ACL regardless of the 30-day window.

PBSTrack app subscriptions

Subscriptions to PBSTrack are billed through Google Play. Refunds for app subscriptions are subject to Google Play’s refund policy, which PracticeWise cannot override. See Google Play’s refund policy for details.

About PBSTrack

PBSTrack is a mobile application for behaviour support data collection, session recording, and clinical report generation. It is available on Android via Google Play. An iOS version is in development.

Subscription plans

PBSTrack is offered on a subscription basis. Current plans are:

Prices are in AUD and inclusive of GST where applicable. Pricing is subject to change with reasonable notice.

Billing and cancellation

Subscriptions are managed through Google Play. You may cancel your subscription at any time through your Google Play account settings. Cancellation takes effect at the end of the current billing period — you retain access until then. PracticeWise does not process subscription payments directly and cannot cancel or modify your Google Play billing arrangement on your behalf.

Free trial

PBSTrack may offer a free trial period. Trial terms, including duration and available features, are as presented in Google Play at the time of installation. If you do not cancel before the trial ends, your subscription will begin automatically.

Data stored in PBSTrack

Client data entered into PBSTrack is stored on your device and in your associated cloud sync account. You are responsible for the security and appropriate handling of any client information in accordance with your professional obligations, including NDIS Practice Standards and the Privacy Act 1988 (Cth). See our Privacy Policy for full details.

PracticeWise products are designed to support the work of qualified behaviour support practitioners. They are not diagnostic tools, and they do not replace clinical reasoning, professional training, or supervision.

• Scoring outputs from tools such as the QABF Scorer or MAS Scorer are computational aids. Clinical interpretation and decisions about intervention must be made by a qualified practitioner.
• Generated report text in PBSTrack is a drafting aid. You are responsible for reviewing, editing, and taking clinical responsibility for any documentation submitted to the NDIA, support coordinators, or other parties.
• PracticeWise does not warrant that any product output is free from error or suitable for any particular clinical purpose.

By using PracticeWise products, you acknowledge that you hold the appropriate qualifications and registration required to practise behaviour support in your jurisdiction, and that you will apply appropriate professional judgment to all outputs.

All content on practicewise.com.au and within PracticeWise products — including but not limited to text, layouts, framework designs, scoring logic, report templates, software code, and branding — is the intellectual property of PracticeWise and is protected by Australian copyright law.

Nothing in these Terms transfers ownership of any intellectual property to you. The licence granted in Section 2 is a limited use licence only.

The PracticeWise name and logo are proprietary. Use of these marks in any context not authorised by PracticeWise is prohibited.

Third-party assessments referenced in PracticeWise tools (including the Questions About Behavioral Function (QABF) and Motivation Assessment Scale (MAS)) remain the intellectual property of their respective copyright holders. PracticeWise products facilitate data entry and scoring using these frameworks but do not claim ownership of the underlying instruments.

Your use of PracticeWise products is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We collect and process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. PracticeWise does not sell personal data to third parties.

For PBSTrack users: client data you enter into the app (including behaviour data, session notes, and report content) is your data. PracticeWise processes this data only to deliver the service and does not access or review client records without your consent.

To the fullest extent permitted by law, PracticeWise is not liable for any indirect, incidental, consequential, or special loss or damage arising from your use of — or inability to use — any PracticeWise product or service, including but not limited to:

• Loss of clinical data
• Errors or omissions in generated report content
• Loss resulting from reliance on tool outputs without appropriate clinical oversight
• Interruption of access to software due to technical issues or updates

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to resupply of the product or a refund of the purchase price, at our election.

Nothing in these Terms limits liability for personal injury or death caused by our negligence, or for any other liability that cannot be excluded by law.

PracticeWise may update these Terms from time to time to reflect changes in our products, legal obligations, or business operations. When we make material changes, we will update the effective date at the top of this page.

Continued use of any PracticeWise product after updated Terms are published constitutes acceptance of the revised Terms. If you do not agree to updated Terms, you should discontinue use of the relevant product.

We recommend reviewing these Terms periodically. For significant changes, we will endeavour to notify active users via email where we hold contact details.

If you have questions about these Terms, or wish to report a concern, please contact us:

These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of Queensland.